I'm running Cloudberry Backup v 7.8.2.280 on Windows Server 2016 and it won't launch the app. It was working a month ago using the free version for restorations. I am also using Cloudberry Backup Ultimate on a similar server, which is working fine. I noticed that the app wasn't launching and then tried to update to the latest version to try to fix the issue. I've tried reinstalling the app and launching with the Sophos end-point protection turned off. Any suggestions? I would eventually like to purchase another license for my second server.
These files may be available here:
C:\ProgramData\Microsoft\Windows\WER\ReportArchive\AppCrash_CloudBerry Backu_39e22a972f5a5bd91828464193ab11fd7b2fe9a_4f005385_1c840d29
Support provided solution: Resolved by the clean reinstall of the agent.
Please do the following:
1) Uninstall the software via Control Panel.
2) Remove configurations, logs etc. by deleting the respective folder:
C:\ProgramData\CloudBerryLab\CloudBerry Backup\
3) Please install the latest version of our Backup agent (v 7.8.2.280): https://www.msp360.com/download.aspx?prod=cbbackup
This is happening to me and I have tried the solution provided and still the same error appearing in the event viewer, is there anything else I could try to get the software to start up after installation?