Which backup format are you using? Legacy or the new backup format? And this is a File based backup, correct?

I'm 'not sure. It's a backup plan I created on 5/11/2020, I'm using Build 6.3.9.12 and yes it's a file based backup. I'm not sure how to tell what backup format I'm using with regards to new or legacy but hopefully that answers your questions.

Just Be sure that you have “ allow Data Deletion in Backup Agent” selected under companies: Agent options. You should be able to remove unwanted folders.

Thanks Steve Putnam! That was it. For anyone else, this is a picture of the setting I had to check

Deleting an entire folder from cloud backup storage depends on the specific backup service you are using. Here are some general steps that you can follow:

Log in to your cloud backup storage account.
Navigate to the folder that you want to delete.
Select the folder by clicking on it.
Look for a delete button or an option to delete the folder. This could be in the form of a trash can icon, a delete button, or an option in a drop-down menu.
Click on the delete button or option to start the deletion process.
Confirm the deletion if prompted.
It's important to note that deleting a folder from cloud backup storage will permanently remove all the files and data within that folder. Therefore, it's recommended that you make sure you have a backup of the data elsewhere if you need it in the future.

Regards,
Rachel Gomez