All Backups Stuck in Running Mode No Matt, that is not the case. This was not happening for just one plan. It was across the board. At the time I posted Friday, I had 35 jobs in overdue status stuck in various states (starting, checking for modified files, preparing, etc.)
Of those devices, the logs stated, "GetEndUser url is 'https://ws.mspbackups.com/webservices/EndUser2.asmx'"
"Error on calling webmethod, retries will be performed. Status: ServiceUnavailable"
Then the plans ended up failing because they timed out with "The request failed with HTTP status 503: Service Unavailable".
All of this information is in Ticket #203885
You are saying you want me to send you logs from potentially 85 affected devices when this happens again?