So I want to correct this... I leased a new server purely to hold backup files over a WAN.

So much quicker!!

The issue was BackBlaze B2 and not MSP 360 Standalone Backup.

From above it took 8 days to download 20GB of millions of small email files from Image backups with a 1GB link.

The same process took 9 hours when using second server with a 1GB link between servers.

Clearly Backblaze B2 are throttling bandwidth and making restore processes ridiculously long.

My apologies to MSP360 for thinking the issue was with their software and only one thread when restoring.

We are happy to continue with MSP360.

So I want to correct this... I leased a new server purely to hold backup files over a WAN.

So much quicker!!

The issue was BackBlaze B2 and not MSP 350 Standalone Backup.

From above it took 8 days to download 20GB of millions of small email files from Image backups, the same process took 9 hours when using second server with a 1GB link between servers.

The 1 GB link was still being used to get data off BackBlaze B2. Clearly Backblaze B2 are throttling bandwidth and making restore processes ridiculously long.

My apologies to MSP360 for thinking the issue was with their software.

It eventually took 8 days to get 30GB of email files from a backup image of the C drive. This cannot be a serious or viable solution to restore files never mind a OS. As much as I wanted to stick with MSP360, this is a serious failing and I will need to take steps to find an alternative system.

Thank you

Its taken 8 days to just restore 20GB of files. You really need to resolve the multithreading capabilities of restoring files from an image. One thread is not enough to restore over 1 GB link. Can you tell me when this issue will be resolved as I've seen other users with the same problem. A new version or build is required. In the meantime I will be looking at other providers who dont have this issue. Thanks you for your time Alex.

Just to confirm, that is Filezilla from B2 downloading individual files (mainly word files and msg files) as opposed to the format you use in B2.

Ill send those files to you asap.

Thanks

Rob

Hi Alexander

Regards your questions:

We are using a dedicated server with a 1GB link. Download speed using one of many broadband speed tests comes back with upload and download speeds of 775 - 800Mb/s.

The speeds we are getting with download during restore is 8Mb/s on one thread connection only being used, whilst upload backups speeds are about 250-500 mb/s with 25 threads.

I have played with the multithreading and have varied it between 6 - 25. These threads are used by Backup Plans, but restore will only use 1 thread.

If is use Filezilla to download files, it opens a max of 10 connections and downloads somewhere around 80Mb/s if not higher.

One restore connection doesn't cut it. Surely this is a fundamental part of restoring for any backup system. If my system went down for any reason, I would be deeply embarrassed to tell my clients they needed to wait over a week for their data. I would look incompetent.

What logs do you require as there are several under the logs folder.

Thank you

Robert Peters

Hi Alexander, I am trying to recover multiple email files on an image backup using the NBF(not legacy).

These files are located on one folder on the image backup taken of the C drive. The backup is stored on Backblaze B2.

Multiple threads are used in any backup which works fine. However on restore, Im only getting one thread with an average 6-7 Mb/s. I am on my third day of recovery, surely this is not right or even practical solution for a restore event.

Any advice how get these multiple threads working would be great.

Thank you