CBB 7.6.0.74 won't backup .ost file
Hi,
Thanks again for spending time looking into it. See my answers below :
"If you had VSS selected, it would not matter if the OST were open. All I can guess is that you do not have that folder selected for the backup. Please verify the folder location from Outlook (right-click top-level folder, Data File Properties - Advanced) and verify that location is selected. If you have explicit file selections in that folder for backup, then you may have missed the OST file. Or, you may not have the folder selected at all."
The whole Outlook folder is selected, all files are saved except the .ost : for instance xxx.ost.log is saved but not xxx.ost.
If you're positive the whole folder is selected, then check other backup settings:
* Do not back up hidden and system files - if selected... files can be flagged as system or hidden and would not be backed up. You can check files from File Explorer by showing the Attributes column or running ATTRIB on the file from a command window.
* Do not back up locked files - should be unchecked
* Do not back files of these types (make sure if used that OST files are not entered) - best to use the Backup all files in selected folders
* Do not backup hidden and system files is unchecked, same for locked files, no string is defined for "do not backup these types", at least at job level. I have not found a global exclusion setting for all jobs.
If that does not work, go to the History tab in the backup agent:
* Click the files toolbar button
* Select the plan in question from the drop-down list
* Select the Period in the toolbar
* Look for the OST file (you can try the Operation: Failed to start, but look at the full list sorted by file to see if the OST file is in there with some message)
This is the strange part, the .ost files are not in the log, it's as if they were not present in the folder but they are.
And the .ost files are not the the storage area, besides the execution was way too quick for saving 5GB of data.
Last question, the storage area is local, a folder on an external HDD.
Regards,
.merle1.