Hi Alan, I am guessing that no one has resolved the issue, I have the same problem.

I'm a little surprised that there are so few requests to avoid needing Windows authentication.
Literally no other remote support application besides MS Remote Desktop and MSP360 requires one to enter Windows credentials.

In a similar boat as yourself, I can't guarantee the person I am assisting even knows their Windows credentials. Many times I am supporting some system that does an auto-logon that the technically incompetent remote user does not know (nor do they know how to look it up in the registry).

Does anyone have a solution to this? Some setting somewhere?