Comments

  • Rotating drive sync stopping job
    Ticket number #171034

    The response back was:
    Please perform the steps below for troubleshooting:

    1. Please navigate to this folder C:\ProgramData\tkc.io\
    2. Open file cf86980f-23c3-45b9-ac36-0800b8a66493.cbb in the Notepad
    3. Change the line <SyncBeforeRun>false</SyncBeforeRun> to <SyncBeforeRun>true</SyncBeforeRun>
    4. Remove a pre-backup action to syncronize the drive
    5. Reproduce the issue and let us know if it helps or not

    The plan is currently progressing, and logs indicate that a sync occurred.

    I'm guessing this is a case of integrating syncing better in the back-end, and the GUI and documentation being slightly behind.