My Id stays the same it is the pin that changes. If the pin changes how would you know what the new one would be if you are trying to access it remotely.
The solution other companies use is that you are allowed to create your own custom pin (password). User name is not an issue.

I too have the same issue. On another software they have the option of creating your own permanent pin or password that doesn't reset. Windows can do updates and restart computer. If this happens while you are away the pin on couldberry will reset and remote access will be lost. I suggest adding a user defined password or pin so that if a restart occurs you can still access the computer remotely.