Remote Assistant 2.2 Connection Problem I visited the site again yesterday and rebooted the PC, couldn't connect initially because the Remote Access Service didn't start.
Tested out connections from site and everything worked fine, tried to connect from the remote location and it worked but the user was logged into windows, after they logged out could only get as far as the login screen with the "Screen sharing is paused by remote computer message"
This problem seems to be something to do with the windows security, if the PC is logged in it works fine, if it isn't then it just hangs at the login screen.