very unfortunate that we now need to pay for unattended access. I don't know if I'm willing to pay. Can I ask why it was removed from the free version? do you guys spend more time fixing problems etc due to unattended access or something?

Update: just checked out the cost and there's no way I can pay $AUD130/year just to get unattended access again. Gotta be honest...this sucks.

i only just saw your request for the logs. I sent the logs from the PC which settings got wiped somehow. I refreshed Windows 2 days ago on the other PC so it's logs won't be any good will they? they won't go back back far enough.

thanks

i just realised that i recently changed the name of the remote PC so i just removed it and added the new details. all good again

been connected for the past hour and even without using multiple monitors option the lag is too much. not sure what's wrong now

so I used it for a couple hours without the multiple monitors in one window option and had next to no lag and no disconnection.
any reason behind this do you think?

Hi Sergey

I always thought I was using a direct connection. I never set anything up other than the unattended access process.

I'm pretty sure the problems I'm having occur when I view multiple monitors in one window. I'm pretty sure I never had connection issues before that was an option. I won't use it for a while and see what happens (it's great option to have because the remote PC has dual monitors but the host has only 1)

i get a lot of voicemail messages and i use Remote Assistant all the time. it would be great if i could hear the voicemail while i'm logged in instead i have to log in to my VoIP provider website to hear them.

so i've been playing with this on and off for a while but can't get it to work. i found that if i connect to the remote PC, turn it's mic on and play sound, i can hear it on the host PC. i believe the problem may well be me.
could someone explain how it's supposed to work?

look forward to the next version

i still don't get any sound from the remote computer. i sent the diagnostics some time ago and the response was that they couldn't see a problem. i thought the issue may have been one of the PCs but it has since been upgraded (i put in a new mobo, cpu and RAM) but still no sound.
and the problem is not just one way. no matter which PC I am connecting to, neither one has sound (i only use RA on 2 PCs)

Thanks...I've sent them off