We all need to URGENTLY work, but not getting answers does not help us. Can someone @MSP give everyone here answers when the issue is going to be resolved?
When will you be refunding licence fees ???
This is costing many of us lots of £££ & $$$, as well as the inconvenience of not been able to work remotely.
FFS. Get it sorted and provide the service we have paid for.
Still not working.
It has been how many weeks! It already cost us our work. And, always saying to update etc. You need to provide us an ETA. Do not give us as of now there is no ETA.
I am being told tomorrow is the resolution date. No excuses here. It's certainly not what we expect for ourselves and know this has been a frustrating outage for our customers. We've making product changes to avoid using our old domain in future builds. If you want to check status on any of our services, you can use this link: https://status.mspbackups.com/
It's become very obvious this is not a simple DNS propagation issue and there's a much larger problem going on. — Chris Burke
That's not the case. It's not good news for our customers regardless of the reason, but I'm not going to debate with you. Tomorrow is the date from what I was just told by the engineering team. Status can be checked here: https://status.mspbackups.com/
Anyone asking about credit for the down time: I would encourage paid customers to reach out to your account managers and speak to them directly. If you're not sure who your account manager is, please use this link: https://www.msp360.com/contact/?category=sales
Connect should be up and running now. I just checked both Managed and Free and both are working for me. Please let me know if you continue to have issues.