Skipped folders error

mrboring

Hi

Since 25-March-2020 I've been receiving the following in the email summary for a backup:

ERROR: Folders skipped by specified exclusions (packages;.paket ...): 139 System and hidden files skipped: 900

The summary also states:

Files failed to backup: 0

Looks like this is after I updated from v6.2.6.3 to v6.3.0.274. The Skip folders setting contains:

packages; .paket; bin; obj

I don't recall setting this.

It looks like my backups are successful. Why are excluded folders marked as an error, should this not be information?

mrboring

On reflection, I believe I set the Skip Folders setting, but would still like to know why skipped folders are marked as an error.

David Gugick

↪mrboring

That issue should have been addressed in 6.3.1. Please check your version and update if possible.

mrboring

↪David Gugick

When I click Check for Updates it tells me I'm on the latest version. Also, the version available for download from the site is the one I have. I'll keep checking daily until the update appears.

David Gugick

↪mrboring

Let me find out.

Jose

I have the same problem...and my latest version is (6.3.0.275)

David Gugick

↪Jose

The issue has been addressed internally and will be out in the next release 6.3.1. I don't have a release date yet, but it's the next update. The message, while confusing, is benign and can be ignored.

Wayne Mealhouse

Having same issue for multiple backup clients - I can only see the following version (6.3.0.275).

BCollins

Any update on this? I have multiple clients with multiple devices showing 'failure'. I understand they are false alerts but this data is used to generate reports and tickets etc....is there and ETA for a fix or next update?

David Gugick

↪BCollins

I'll ask the team and report back shortly.

David Gugick

↪BCollins

The tentative plan for 6.3.1 is around May 20th. It's currently undergoing QA testing.

BCollins

Thank you

BCollins

Hello...any update on the release? Thank you.

David Gugick

↪BCollins

The team is still working on the final list of items & QA for the release. The new estimate is in the next 14 days. If I get a more defined estimate, I'll post it here. Thanks.

Mike Whipps

I just updated to 6.3.1.228 and I'm seeing this:

Dear customer,
your backup plan Kamar Backup completed, please see below for more details.

Error
Files and folders were skipped: 42 (code: 1603)

I checked the log - it's correctly skipping specified folders, system and hidden files, so no error.

I ran the job again - same result.

I see from the discussion above that this should have been fixed in v6.3.1, but as you see - it's still there!

David Gugick

↪Mike Whipps

I reached out to the team to see what might be the issue. I'll report here when I hear back from them. Thanks.

Paden

I can also confirm that version 6.3.1.228 shows these skipped files as errors, Thank you for looking into it! Glad to hear we can at least ignore the message for now

Kenneth Kiilu

I can confirm that version 6.3.1.229, still shows these skipped files as errors. Kindly expedite

skycaptain

For what it's worth, I am on 6.3.1.228, and my email notifications say Information instead of Error - see attached screenshot. There might be a regression in 6.3.1.229, based on Kenneth Kiilu's comments.

David Gugick

↪Paden

Can you post a screenshot and verify the agent version?

David Gugick

↪Kenneth Kiilu

Can you post a screenshot and verify the agent version? I notified the team last week - still waiting on a reply.

Paden · Annotation 2020-07-14 134059

↪David Gugick

Included, while the application itself seems to show the message as informational, the emails we receive when the backup completes still shows as "Error"

David Gugick

↪Paden

thanks. Sent this over to the team.

David Gugick

↪Paden

Support has requested you send them the diagnostic logs (Tools - Diagnostic) and a screenshot (once the case is opened) showing the FULL report (with Computer name and everything)

Paden

↪David Gugick

Will do, thank you!

Roger Averdahl

I see this as well in 6.3.2.205 and the only way to get rid of it is seems to be to un-check "Do not backup system and hidden files." in the Advanced Filter in the Create Backup Plan Wizard. This was not the case some versions ago. This setting is enabled by default.

Skipped folders error

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