Don't purge when local deleted??? But cannot find data on cloud

  • clarke
    0
    My retention settings are
    nopurge.png

    I backed up the data & saw it on the cloud. But when another folder of the same name was backed up too, now the previous data is gone????

    Shouldn't it just add to previously named folder?
    clarke Options
  • clarke
    0
    & can I recover the missing data?
    clarke Options
  • Matt
    91
    ↪clarke
    I'm afraid these details are not enough to understand what you mean. I guess it would be more efficient to contact our support department. First, send them the logs viatools > Diagnostic menu and provide as many details as possible in the issue description Don't forget to refer to this forum thread. After the ticket is created please also provide a couple of screenshots of the problem.
    Matt Options
  • clarke
    0
    will do
    clarke Options
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