Hello,

We recently had an issue where one customer of ours had missed the full local image backups for about half of their machines throughout the month of June, causing the locally stored dataset from May not to be purged, and ended up maxing out the local storage space they had available. We were able to purge the excess data, but we would like to avoid this happening if at all possible. It seems that the problem was caused by the cloud image plans (particularly the full cloud backups) running longer than they should, and not allowing the local full image plans to run when they were scheduled to over the various weekends in June.

Has anyone else had a similar problem? The computers at this customer each have one local image plan and one cloud image plan, and they run full backups starting on one Friday of the month, and they are spread out through the month, and there is a one month retention policy. June seemed to be a bit of a perfect storm, where we were having substantial trouble getting the cloud image plans to complete due to limited bandwidth, which kept the local plans from running. Does anyone have any ideas on what to do about such a scenario?
We wondered if there was a way to have the agent make sure a full backup was actually completed if it missed its schedule full, rather than resorting to recurring/incremental backups.
Any suggestions would be appreciated!