Connect-disconnect-reconnect over and over
  • mathguru
    0
    Tries to connect then disconnects then repeats. No computer id and no pin. Here is what the event log shows. Need assistance.

    2023-07-12 15:58:29,768 [RA_SERVER.4048] [15] NOTICE - Server reconnection attempt...
    2023-07-12 15:58:29,768 [RA_SERVER.4048] [15] NOTICE - Server : ConnectionInProgress
    2023-07-12 15:58:29,768 [RA_COMMON.4048] [15] NOTICE - SioServer.SioCore.Connect to https://connect.ra.msp360.com:443
    2023-07-12 15:58:30,471 [RA_COMMON.4048] [20] ERROR - Certificate check failed for connect.ra.msp360.com: RemoteCertificateChainErrors, CN=connect.ra.cloudberrylab.com C=US, O=Let's Encrypt, CN=R3
    2023-07-12 15:58:30,471 [RA_COMMON.4048] [20] ERROR - SioServer.OnSocketConnectError: Quobject.EngineIoClientDotNet.Client.EngineIOException: websocket error ---> System.Security.Authentication.AuthenticationException: The remote certificate is invalid according to the validation procedure.
    at System.Net.Security.SslState.InternalEndProcessAuthentication(LazyAsyncResult lazyResult)
    at System.Net.Security.SslState.EndProcessAuthentication(IAsyncResult result)
    at System.Net.Security.SslStream.EndAuthenticateAsClient(IAsyncResult asyncResult)
    at SuperSocket.ClientEngine.SslStreamTcpSession.OnAuthenticated(IAsyncResult result)
    --- End of inner exception stack trace ---
    2023-07-12 15:58:30,471 [RA_SERVER.4048] [20] NOTICE - Server : Disconnected Quobject.EngineIoClientDotNet.Client.EngineIOException: websocket error ---> System.Security.Authentication.AuthenticationException: The remote certificate is invalid according to the validation procedure.
    at System.Net.Security.SslState.InternalEndProcessAuthentication(LazyAsyncResult lazyResult)
    at System.Net.Security.SslState.EndProcessAuthentication(IAsyncResult result)
    at System.Net.Security.SslStream.EndAuthenticateAsClient(IAsyncResult asyncResult)
    at SuperSocket.ClientEngine.SslStreamTcpSession.OnAuthenticated(IAsyncResult result)
    --- End of inner exception stack trace ---
    mathguru Options
  • Pavel
    5
    ↪mathguru
    Hi! The issue is most probably with outdated certificates on your machines. So you should download up-to-date Root and Intermediate certificates (der or pem) from https://letsencrypt.org/certificates/ and import them to your machines under Local Computer.
    Pavel Options
  • mathguru
    0
    Thank you for your assistance.
    I imported several certificates since I didn't know for sure which ones to import:
    Isrg-root-ocsp-x1 and the cross-signed one
    Isrg-root-x1 and the x2 one
    Lets-encrypt-e1 and the r3 one

    I restarted the computer and the issue still remains. Still tries to connect then disconnects and the red reconnect comes up.

    Perhaps I didn't install the correct certificates or perhaps something else is running amok.

    mathguru
    mathguru Options
  • Pavel
    5
    ↪mathguru

    You need the following certificates:
    iyd1qkv5qqcmhxhr.png
    And you should import them here:
    08t8e7ump8zb6zik.png

    By the way, what OS version do you have on your computer and on the computer that you are connecting to?
    Pavel Options
  • mathguru
    0
    Pavel, Thanks for the clarification. I imported them in the wrong place. All is good now. Computer ID and pin appear and connection is working. Thank you.
    mathguru Options
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