Unable to restore files from S3

smrutikanta

So we have a restore plan to restore objects from S3! Below is the details about the restore plan

CloudBerry Backup Command Line Interface started
Name                 : restore_plan
Type                 : Restore
ID                   : {encrypted-key}
Destination ID       : {encrypted-key}
Destination name     : MongoDB Backup
Restore items:
	/home/ec2-user/nohup.out$
Restore type         : Last Version
Restore to original location: false
Restore destination  : /home/user-folder/
Encryption password  : Specified.
Only new files       : true
Skip existing files  : false
Schedule             : Not scheduled
Run missed plan      : false
Stop plan after      : false

Whenever I run the restore plan for restoring the files it goes into a hanged state and nothing happens.
So to investigate further I looked at the log files but that also does not help either

******************************************************************************************************
cbbWorker started, version: 2.10.1.36         Force full mode: false
******************************************************************************************************
2024-04-17 00:42:46,585889 [INFO ]: [ CBB ] [ 1 ] Notification manager init
2024-04-17 00:42:46,586323 [INFO ]: [ CBB ] [ 3 ] Notification manager started
2024-04-17 00:42:48,603659 [INFO ]: [ CBB ] [ 4 ] Use sqlite database
2024-04-17 01:47:10,604264 [WARN ]: [ CBB ] [ 1 ] Error on exec sql query: database text: database is locked driver text: Unable to fetch row error code: 5
2024-04-17 02:13:13,604049 [WARN ]: [ CBB ] [ 1 ] Error on exec sql query: database text: database is locked driver text: Unable to fetch row error code: 5
2024-04-17 02:18:16,728995 [WARN ]: QObject::startTimer: Timers cannot be started from another thread
2024-04-17 02:18:19,862124 [INFO ]: [ CBB ] [ 4 ] Application onFinished
2024-04-17 02:18:19,862504 [INFO ]: [ CBB ] [ 4 ] Download size: 0.00 B files: 0 download files error: 0
2024-04-17 02:18:19,901559 [INFO ]: [ CBB ] [ 3 ] Notification manager stopped
2024-04-17 02:18:19,901684 [INFO ]: [ CBB ] [ 1 ] Notification manager removed
2024-04-17 02:18:19,902092 [INFO ]: [ CBB ] [ 1 ] Worker stopped: Wed Apr 17 02:18:19 2024
2024-04-17 13:49:51,771176 [INFO ]: [ CBB ] [ 1 ] 
******************************************************************************************************
cbbWorker started, version: 2.10.1.36         Force full mode: false
******************************************************************************************************
2024-04-17 13:49:51,772327 [INFO ]: [ CBB ] [ 1 ] Notification manager init
2024-04-17 13:49:51,772798 [INFO ]: [ CBB ] [ 3 ] Notification manager started
2024-04-17 13:49:53,677110 [INFO ]: [ CBB ] [ 4 ] Use sqlite database
2024-04-17 13:50:31,603716 [WARN ]: [ CBB ] [ 1 ] Error on exec sql query: database text: database is locked driver text: Unable to fetch row error code: 5

At the same time when I try other restore plans which uses the same S3 bucket it restores the files just fine but I am not sure what is the issue with this restore plan

Below is the command used to create the restore plan

cbbCommandLine addRestorePlan -n restore_plan -a "MongoDB Backup" -sy yes -f /home/ec2-user/nohup.out$ -ep password -se no -ol no -de /home/user-folder/ -on yes

Please suggest if I am doing something wrong while creating the restore plan

Alexander Negrash

↪smrutikanta

Please DM me you contact email address I will ask one of our engineers to look into this.

Unable to restore files from S3

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