Backup Service Stopped
  • Mitchb
    0
    Hi there,

    I have been having backups failing due to the backup service stopping and being unable to start. Initially it was discovered that the Cloud.Backup.Scheduler.exe was MISSING due to being quarantined by our EDR solution. This has been resolved, whitelisted and the file has been restored. However, the Backup Service has remained stopped and I am unable to manually restart it.

    Reviewing the logs found in ProgramData/CloudBerry/Logs/Console.log read as follows:

    2024-01-08 10:22:44,875 [UI] [1] ERROR - Elevated start service
    System.InvalidOperationException
    Cannot start service online backup Service on computer '.'.
    at System.ServiceProcess.ServiceController.Start(String[] args)
    at VN.a(Boolean , String )
    at fE.A(String[] , Func`1 )
    System.ComponentModel.Win32Exception
    The service did not respond to the start or control request in a timely fashion

    Any assistance would be very much appreciated, thanks
    Mitchb Options
  • Alexander Negrash
    30
    Have you tried right-clicking on the "Backup Service stopped" and then clicking "Start service" in the bottom left corner of the window \
    kebhoai12f5kehs5.png
    Alexander Negrash Options
  • Mitchb
    0
    Hi Alexander,

    Yes, I have tried starting the service that way too.
    Mitchb Options
  • Alexander Negrash
    30
    Please send me your contact email address via direct message. I will then assign one of our engineers to investigate the matter.
    Alexander Negrash Options
  • Mitchb
    0
    Hi Alexander,

    Apologies, no need, in the end I upgraded to version 7.9.1.152 and it seems to have repaired the backup service issues. I appreciate your assistance nonetheless!
    Mitchb Options
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