Interrupted by user, failed backup!
  • Mohammad Eid
    0
    Hi, I have an issue when try to execute a backup from windows, after it try to start it stops and in the status appear interrupted by user, where to find more details or what happened?
    Thank you.
    Mohammad Eid Options
  • Matt
    91
    ↪Mohammad Eid
    May be a problem with backup service.
    Try reproducing the issue and send us the diagnostic logs(tools > diagnostic) for further investigation.
    Matt Options
  • Mohammad Eid
    0
    ↪Matt
    But it works well on local drive, I've tried it locally and it works, but for the cloud it doesn't.
    Mohammad Eid Options
  • Matt
    91
    ↪Mohammad Eid
    After some investigation I escalated this case to our R&D. In case anyone experiences the same behavior do not hesitate to send us the logs via the instructions above.
    Matt Options
  • Mohammad Eid
    0
    ↪Matt
    Isn't there any news for this case? .. I can provide you with Remote Assistance ID to get access for PC if that is helpful.
    Mohammad Eid Options
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