Please check this blog post and let me know if it helps. https://www.cloudberrylab.com/resources/blog/file-level-restore-for-vms-backed-up-from-hyper-v-servers-in-backup-5-6/

Yes thanks but are you planning the ability to do this from the web and also to restore dirt to original location within the VM?

It's an active requirement in our system. I added you to the list of customers requesting management console file-level restore support for VMs. I do not have a release date at this time for when this feature will be available.

Thankyou David, do you know the release date of V6 yet

Version 6 should be out now.

Hi David

Brilliant, but Avast Cloudcare Blocks it?

False-positives abound. What is it reporting as the reason for the block? If you want to Whitelist, then you can refer to this article:
https://kb.support.business.avast.com/GetPublicArticle?title=Submit-False-Positives-And-Whitelisting

Hi David
We know how to whitelist but we need to know what location to whitelist or exclude to allow update, e.g. where does the software download to etc

Are you asking where CloudBerry Managed Backup places the installer locally when automatically upgrading an agent? I'll have to ask the team where it goes. If you're asking something else, I need you to clarify.

that is correct David that way we can whitelist the folder as well, also is the auto update file called the same e.g. WABSYSLtdWabsysBusinessBackup_v6.0.0.245_netv4.0_ALLEDITIONS_Setup_20190311172157.exe
as it is a pain to have to whitelist every version on every policy in cloudcare?

As far as download location, it's the %TEMP% folder for the account used for the CloudBerry Service. If you're using Local System, the temp is usually something like C:\Windows\system32\config\systemprofile\AppData\Local\Temp. If you're using a real user account for the service, then you can run from a command-prompt.

Downloads are named with the version. We have not received any reported issues from customers about downloading. I am not sure exactly why Avast is blocking the download, but if you have those details, feel free to post them here and I'll ask the team.

Seems like it's blocked with hardened mode set to moderate

What's the exact message from Avast? I am happy to try and provide additional assistance, but would need the details from the product. Thanks.

Gives little info to get teeth into but turning it off fixed it

Thanks. I'll ask Support to add this to their knowledge base in case it comes up again with another customer. Thanks again.