Hi
I am using Cloudberry online backup version installed on a physical server 2016 box, which is backing up 4 Hyper-V servers to both local and cloud storage.
I am able to perform file level restores on 3 out of the 4 VM's.
When i attempt to file level restore from either the local or cloud backup on one of the VM's i can see the Volume, but im unable to browse the vhdk any further.
The only differences i can see between the VM's is that the effected VM is a gen 2 vm with a scsi disk where as the other 3 are gen 1 with ide disks.
i have raised this with cloudberry support but they were unable to provide a solution and passed it on to the developers.
has anyone come across this before? or have any advice?

thanks