Why Is CloudBerry So Slow To Backup When Encryption Is Enabled?
  • AB501UTI0N
    0
    Hi All,

    Has anyone else noticed that when the Encryption option is turned on for a CloudBerry backup job the backup performance / speed is so slow? By slow I mean 10-15MBps instead of 80-100MBps.

    I was previously using Shadow Protect and when encryption was enabled it backed up at basically the same speed as if it were not encrypted. So I cannot understand why it is so slow and intern makes restoring a clients data so slow to the point where I am looking at going back to Shadow Protect.

    Thanks - Chris
    AB501UTI0N Options
  • David Gugick
    118
    ↪AB501UTI0N
    Encryption shouldn't add any noticeable impact to backups or restores. Can you elaborate if this is a backup, restore, or you're having the issue on both? Have you changed the default settings for Threads?
    David Gugick Options
  • AB501UTI0N
    0
    ↪David Gugick
    The encryption speed issue impacts both backup & restore jobs. Also I have not changed the default thread settings.
    AB501UTI0N Options
  • David Gugick
    118
    ↪AB501UTI0N
    Support needs to have a look at the logs. Tools - Diagnostic in the agent will send them to us for review.
    David Gugick Options
  • David Gugick
    118
    ↪AB501UTI0N
    Can you also clarify: Are you backing up a VM? How many CPU Cores are available for backup? How much memory on the PC? Where are you sending the backups?
    David Gugick Options
  • AB501UTI0N
    0
    Sorry for the delay in replying! I am backing up a Virtual Machine and it has 8 virtual CPU cores assigned to it. Also the Thread count in CloudBerry is set to 4 and the backups are being sent to a Synology NAS on the same gigabit network.

    I have also sent the Diagnostic logs through to support as a couple of minutes ago.
    AB501UTI0N Options
  • Julia
    4
    ↪AB501UTI0N
    Thanks for the details. Please inform the ticket # so that I can check the progress for you.
    Julia Options
  • AB501UTI0N
    0
    ↪Julia
    Hi Julia, my ticket number is... #95085
    AB501UTI0N Options
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