Unfinished Large Files
  • Tom's Help Desk
    2
    Hey guys,

    I am running MBS to B2 and I have been seeing a large discrepancy between data reported to be stored and the actual data we are paying to be stored on B2. It turned out to be a very large amount of "Unfinished Large Files" and I was wondering if there was any way to automatically or just an easier way to clear out these files. Currently, the only way I have been able to delete these is to manually browse the B2 bucket and select each one and press delete. Considering how many of these I am seeing and how many servers I have running MBS that process would take a very long time. Just to quantify how much data we are paying for in these unfinished files, some of our buckets are being reported to be 8tb, whereas MBS reports 700gb used. The entirety of that discrepancy is due to these unfinished files, which is getting expensive!

    If anyone has found a way to deal with these, or some kind of solution and would like to share it I would really appreciate it. Thanks in advance!
    Tom's Help Desk Options
  • David Gugick
    118
    ↪Tom's Help Desk
    There's a post on the Backblaze site about using their command-line tool to remove unfinished large files from an entire bucket (refer to end of post): https://help.backblaze.com/hc/en-us/articles/225556127-How-Can-I-Easily-Delete-All-Files-in-a-Bucket-

    In the interim, I will reach out to Support and see if anything can be done on our end to prevent this from happening in the first place.

    Thanks.
    David Gugick Options
  • Tom's Help Desk
    2
    ↪David Gugick
    Thanks for the reply! I will look into that link, but if you do get any word about a feature in MBS do let me know!
    Tom's Help Desk Options
  • Matt
    91
    ↪Tom's Help Desk
    Hi,

    This is actually one of the known issues we're currently working on. The fix is expected to arrive in version 6.0. I've already added you to the list of clients to be notified when it is released.
    Matt Options
  • Fakhruddin Khaddam
    0
    ↪Matt
    Notify me as well please.
    Fakhruddin Khaddam Options
  • Sergey
    6
    ↪Fakhruddin Khaddam
    Sure, we've added you to the list too.
    Sergey Options
  • Tylan
    2
    Following this thread. Please add me to the notify list.
    Tylan Options
  • Matt
    91
    ↪Tylan
    Added you to the list as well.
    Matt Options
  • Steve Putnam
    35
    We gave up on B2 precisely for this reason. I find that Google Coldline is much faster and more reliable than B2 and is only $0.007 /GB/Mo. Data has to be kept for 90 days to avoid early deletion charges, but that is our standard retention period anyway.
    Steve Putnam Options
  • Sean
    1
    Same here, please add me to the notify list as well.
    Sean Options
  • Matt
    91
    ↪Sean
    Added as per your request.
    Matt Options
  • Steve Putnam
    35
    Has there been any development on this on the MSP360 side?
    Regretting switching to Backblaze as I’m getting charged for unfinished file uploads. Would consider Wasabi, but required 90 day retention is too much for Image backups, as we do once-per-month fulls, and only store one.
    Steve Putnam Options
  • Matt
    91
    ↪Steve Putnam
    Target release is version 6.4, but no ETA right now.
    Matt Options
  • Steve Putnam
    35
    That works. Thanks
    Steve Putnam Options
  • Sean
    1
    ↪Matt
    Still nothing?
    Sean Options
  • David Gugick
    118
    ↪Sean
    This feature is currently on the 7.1.1 roadmap. In the meantime, if you run into this issue with B2, you 'll have to remove the unfinished large files from their terminal program described at the end of this B2 Help article: https://help.backblaze.com/hc/en-us/articles/225556127-How-Can-I-Easily-Delete-All-Files-in-a-Bucket using the command:
    b2 cancel_all_unfinished_large_files mybucketname
    David Gugick Options
  • Jerry
    0
    @David Gugick Does the consistency check flag or somehow warn of unfinished files in a Hybrid backup scenario? I'm using CBB for Windows Hybrid backup to 1) encrypt my data, 2) back it up to my NAS, and 3) back that up to Backblaze S3. Is it possible I have undetected unfinished files on BB?
    Jerry Options
  • Steve Putnam
    35
    Best way to see what unfinished files you have is to go to the Backblaze portal. (https://secure.backblaze.com/b2_buckets.htm) and it will list any unfinished files. I then just go to that particular folder and delete the files that show 0 bytes.
    Ultimately it would be great to have that done automatically, but for now, it is worth a biut of manual effort to get the savings that Backblaze affords (without the 90-day minimum that Wasabi has).
    Steve Putnam Options
  • Steve Putnam
    35
    David-
    Can you confirm that the latest MSP360 Version 7 now properly deletes unfinished file uploads from BackBlaze B2/S3 compatible?
    Steve Putnam Options
  • David Gugick
    118
    ↪Steve Putnam
    My understanding is that was addressed in 7.1.4.29
    David Gugick Options
  • Steve Putnam
    35
    Great, thank you. Saves me a lot of hassle having to manually go in and delete them each week.
    Steve Putnam Options
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