I need to ask again, is this stand-alone Backup (which is where this post was created) or Managed Backup? I get the sense this is Managed Backup, and if so, I'll move the post to the proper section, but please let me know.
I too am having problems getting email notifications from my managed backup account since the settings changed on Oct 28.
I was using SMTP through a MS365 email account. It was working fine till the change.
I can't open a support case because I can't get logged into the system. I've tried to go through the "forgot password" dance but never get a reset email.
I attempted to register again with the support system thinking I may not have yet, but get a
message that my email is already in use.
Edit: I was able to open a ticket through the main website.