I suspect coronavirus. Many in home office.

I wonder how I could force direct connection, avoiding Cloudberry server.

I believe the software will defaults to a Direct Connection if possible and only uses our servers as a fallback if a direct connection is not possible. https://help.msp360.com/cloudberry-remote-assistant/advanced/direct-connection

But I'll ask the team more about what can be done to facilitate a direct connection if the software is unable to connect in that manner.