Failed to restore a Full backup file (sftp)

nicolasb827

Hi,

I am trying to restore a file from a full backup.

I am not on the computer which made the backup, and I have full access to the storage, because I own the sftp storage where the file is saved.

When selecting the file, I always have (I changed the filename because of GDPR):

2020-03-14 13:05:23,081 [SERV] [1] NOTICE - **********************************************************************************************************
2020-03-14 13:05:23,094 [SERV] [1] NOTICE - CloudBerry Backup Bare Metal Edition Engine Started. Version: 4.8.0.180
2020-03-14 13:05:28,001 [CL] [11] ERROR - Command::Run failed:
Copy; Source:/backup/CBB_SRVTSE/D$/DONNEES/XXXX/FICHIERS OUTLOOK/XXXXXXXXatorangedotfrdotpst$/20190215185356/XXXXXXXXatorangedotfrdotpst; Destination:C:\Users\Administrateur.WIN-4GFP8VMCVQH\Documents\autre2\
ICSharpCode.SharpZipLib.SharpZipBaseException: Unexpected EOF
   à ra.a(Stream , Stream , Int32 , ICancelable )
   à VR.A(Stream , DateTime , RE )
   à VR.gf(Stream , DateTime , Sv )
   à uD.Ix(Stream , DateTime , Sv , Func`1 )
   à uD.Gk(Up , String , Sv )
   à sb.Dm()
   à Sw.hE()
2020-03-14 13:05:28,004 [PL] [11] ERROR - Error occurred on restore
ICSharpCode.SharpZipLib.SharpZipBaseException
Unexpected EOF
   à ra.a(Stream , Stream , Int32 , ICancelable )
   à VR.A(Stream , DateTime , RE )
   à VR.gf(Stream , DateTime , Sv )
   à uD.Ix(Stream , DateTime , Sv , Func`1 )
   à uD.Gk(Up , String , Sv )
   à sb.Dm()
   à Sw.hE()
   à TB.D()

2020-03-14 13:05:28,033 [SERV] [1] ERROR - Fail count: 1
2020-03-14 13:05:28,089 [SERV] [1] NOTICE - Elapsed time: 00:00:04. Max memory usage: 57 MB. Processor time: 00:00:06
2020-03-14 13:05:28,090 [SERV] [1] NOTICE - CloudBerry Backup Bare Metal Edition. Version: 4.8.0.180

I "head" the stored file. I only have:

head backup/CBB_SRVTSE/D\$/DONNEES/XXXXX/FICHIERS\ OUTLOOK/XXXXXXXXatorangedotfrdotpst\$/20190302185132/XXXXXXXXatorangedotfrdotpst
CloudBerryData  ����	 U

It seems that it is not a zip file.

More recents backups are successfully restored. Only oldest backups are failing.

I tried with the most recent restore only version:

2020-03-13 23:55:59,294 [CL] [12] ERROR - Command::Run failed:
Copy; Source:/backup/CBB_SRVTSE/D$/DONNEES/XXXXXX/FICHIERS OUTLOOK/XXXXXXXXatorangedotfrdotpst$/20190222084835/XXXXXXXXatorangedotfrdotpst; Destination:C:\Users\Administrateur.WIN-4GFP8VMCVQH\Documents\autre restore\
ICSharpCode.SharpZipLib.SharpZipBaseException: Unexpected EOF
   à aCL.a(Stream , Stream , Int32 , ICancelable )
   à aIE.aIG.A()
   à aCL.A(Action , Stream )
   à aIE.A(Stream , DateTime , abL )
   à aIE.GY(Stream , DateTime , adu )
   à aEL.Ms(Stream , DateTime , adu , Func`1 )
   à aEL.Ka(aEc , String , adu )
   à adw.fL()
   à adv.lw()
2020-03-13 23:55:59,304 [PL] [12] ERROR - Error occurred on restore
ICSharpCode.SharpZipLib.SharpZipBaseException
Unexpected EOF
   à aCL.a(Stream , Stream , Int32 , ICancelable )
   à aIE.aIG.A()
   à aCL.A(Action , Stream )
   à aIE.A(Stream , DateTime , abL )
   à aIE.GY(Stream , DateTime , adu )
   à aEL.Ms(Stream , DateTime , adu , Func`1 )
   à aEL.Ka(aEc , String , adu )
   à adw.fL()
   à adv.lw()
   à afp.D()

2020-03-13 23:55:59,315 [CL] [12] INFO  - Running items count: 0, Awaiting: 0, Paused: 0, NA: 0, Failed: 1, SuccessCount: 0, WarningCount:0, 0 In progress count: 0, Idly Running count: 0
2020-03-13 23:55:59,318 [PL] [12] INFO  - Entering sleeping mode event in CommandQueue occurred
2020-03-13 23:55:59,319 [PL] [12] INFO  - Download queue is entering sleeping mode
2020-03-13 23:55:59,320 [PL] [1] INFO  - Download finished
2020-03-13 23:55:59,324 [PL] [1] INFO  - Success count: 0 (0 bytes), failed: 1
2020-03-13 23:55:59,418 [CL] [14] INFO  - The queue worker thread 14 finished.
2020-03-13 23:55:59,443 [SERV] [1] ERROR - Fail count: 1
2020-03-13 23:55:59,600 [SERV] [1] NOTICE - Elapsed time: 00:01:41. Max memory usage: 65 MB. Processor time: 00:02:27. DB connection: 7 DB query: 10 Status report: 194
2020-03-13 23:55:59,607 [SERV] [1] NOTICE - CloudBerry Backup - Restore Only. Version: 6.2.6.3
2020-03-13 23:55:59,635 [SERV] [1] INFO  - Notification will be sent according to settings
2020-03-13 23:55:59,640 [SERV] [1] NOTICE - Plan status: Fail. Elapsed time: 00:01:40.4863839. Version: 6.2.6.3

Any help/ideas welcome :)
I need to open pst file, even not through cloudberry backup soft.

thank you

Matt

The first log snippet you posted is from version Version: 4.8.0.180.

Were all of your backups made using this build? It's been in deprecated status for about 4 years now and the issue seems to be strictly related to SFTP setup, Windows uses different wording for EOF error.

Did you use compression during the backup?
Can you open that file outside of our software by simply copying it from the storage?
What is the backup time difference between the data that can be restore and the data that can't be?

Failed to restore a Full backup file (sftp)

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