Q: Can I back up only changed files?

A: A: Yes, we support incremental backup by default, i.e. only new and modified files will be uploaded after the initial backup.

You can also use Block level backup for files that consist of blocks (e.g. Outlook pst-files).

Check out this blog article to learn more about incremental backup: https://www.msp360.com/resources/blog/incremental-backup-guide/

To find out more about block level backup, read this article: https://www.msp360.com/resources/blog/block-level-backup/

Q: What ports (TCP and UDP) does your software need?

A: We use standard TCP ports 80 and 443.

Q: What protocol are we using on the transmission?

A: It is always HTTPS.

Q: How much memory CB backup process consumes on a client PC?

A: The default is to use 300MB for uploading. The memory usage depends on the selected chunk size (Tools | Options | Advanced): the larger the size is, the more memory is used. If chunk size is more than 300MB, we use disk space (temp folder) in order to avoid memory overload.

Q: What is the compression ratio?

A: We use GZIP to compress the data. The effective compression ratio depends mostly on the content/size/type/amount of files and may vary from one environment to another.

Q: How does master password work?

A: Yes, we support 3 types of the AES algorithms which are implemented on the fly. You can set it up in the backup plan wizard.

Q: Can I access my files using other Amazon S3 clients?

A: Amazon S3 clients are free to invent their own ways to store files on Amazon S3. However we designed CloudBerry Backup to be compatible with the most popular freeware clients such as Cyberduck, S3 Fox, S3 Browser, S3 Hub, Transmit and of course CloudBerry Explorer.

Q: How does CloudBerry Backup recognize modified files?

A: We are using timestamp to identify modified files. Also, we check the “Date Modified” of a file

Q: How to restore files/proceed with backup on another computer?

A: Add the same Amazon S3 account and choose the same bucket and the prefix in advanced settings. By default the prefix is your old computer name. Specify the same encryption password as you used to back up the files. If you don't see the files which is unlikely, try to synchronize the database, go to Tools | Options | Repository and click Synchronize Repository.

Learn more at: https://www.msp360.com/resources/blog/how-to-continue-backup-on-another-computer/

Q: Why does the program not appear to start when I start the computer?

A: CloudBerry Backup operates as a Windows Service. There is no need for the console to run when the computer starts and actually it doesn't have to be run at all. You only need it for configuration and restore. The service will do the entire job.

Q: Can I protect my data with a password?

A: Yes, we support the multiple industry standard encryption algorithms including AES 128-256 bit and it does encrypt/decrypt on the fly. You can set it up in the backup plan wizard.

Q: Is there a way to decrypt Cloudberry backups independent of the Cloudberry interface?

A: There is no way to decrypt the files outside of CloudBerry Backup because encryption metadata (encryption algorithm, key-size, etc.) is stored in our own format.

Q: Where can I learn more about data encryption, secure access and transferring options that CloudBerry Lab uses in its products?

A: Check this paper for detailed information

Security Considerations Whitepaper:
https://www.msp360.com/download/CloudBerry-Lab-Security-Considerations.pdf

Q: Can I back up files being in use with CloudBerry Backup?

A: Yes, CloudBerry Backup supports backup of files being in use by default. For this purpose CloudBerry Backup uses the Volume Shadow Copy Service (VSS). The Volume Shadow Copy Service is an implemented Windows service. It allows taking snapshots of data being in use or located on a locked volume. The Volume Shadow Copy Service doesn't work for network shares, mapped network drives oe drives with the FAT32 file system. When CloudBerry Backup detects a file being in use it automatically creates a VSS snapshot of such file and works with it instead.

Q: What does ”Force using VSS” option​ mean?

A: ”Force VSS”​ option​ is designed to prevent locking files by CloudBerry​ backup client ​to allow other software simultaneous access to those files.

Q: How can I setup upload bandwidth?

A: Check out this blog article of ours

Setting up upload bandwidth: https://help.msp360.com/cloudberry-backup/options/bandwidth

Q: If I stop a backup plan, is the data that has already been uploaded, lost and when it is restarted, does the process start again from zero?

A: Any restart continues the backup process from the point where it left off.

Q: Do you support Mac and Linux?

A: Yes, we support Mac and Linux for AWS S3, Glacier, Microsoft Azure, Google Cloud Platform, OpenStack, S3-compatible and local storage.

Check here for Mac: https://www.msp360.com/resources/blog/introducing-backup-for-mac/

and here for Linux: https://mspbackups.com/Admin/Help.aspx?c=Contents/help_linux_local_accounts.html

Q: How often should I run Full backup if I use Block-level backup?

A: You can schedule "Full backups" depending on how often your files are changed. If you have multiple modifications a day, you can schedule "full backup" once in 2 days.

Learn more about "Block-level backup" here: https://www.msp360.com/resources/blog/block-level-backup/

and here: https://www.msp360.com/resources/blog/scheduling-full-backup/

Q: Will backup start if the computer is sleeping?

A: No, but you can keep "Run missed backups immediately when computer starts up" checked on the Schedule step

Q: Can I change CPU utilization?

A: You can specify the priority for backup plans under Tools | Options | Advanced: Process priority

Q: Can I back up EBS volumes?

A: Since EBS volume is a local drive on EC2, you can perfectly run our product on EC2 and back up EBS.

Q: Can I backup and restore my system as an image?

A: Yes

Learn more at: https://mspbackups.com/Admin/Help.aspx?c=Contents/help_image_based_backup.html

Q: What is a difference between Bare Metal Backup and Image Based Backup?

A: Bare metal is a Windows image backup. It’s supported for Windows 2008R2 and later and have many limitations. We recommend using our own Image Based Backup technology with advanced functionality.

Learn more at: https://mspbackups.com/Admin/Help.aspx?c=Contents/help_bare_metal.html

and at: https://mspbackups.com/Admin/Help.aspx?c=Contents/help_image_based_backup.html

Q: Can I recover a single file from image based backups?

A: Yes, starting from version 4.3. you can recover individual files from image based backups without downloading the whole image.

Learn more at: https://mspbackups.com/Admin/Help.aspx?c=Contents/help_file_level_restore_from_image_based_backup.html

Q: Can I create a bootable USB drive?

A: Yes. Check out our guide on how to create a bootable USB - https://mspbackups.com/Admin/Help.aspx?c=Contents/help_bootable_flash.html

Q: Do you support backup for MS SQL?

A: Yes, learn more how to backup and restore MS SQL following the links below:

Backup: https://mspbackups.com/Admin/Help.aspx?c=Contents/help_sql_backup.html

Restore: https://mspbackups.com/Admin/Help.aspx?c=Contents/help_restore_ms_sql.html

Q: Do you support backup for MS Exchange?

A: Yes, learn more how to backup and restore MS Exchange following the links below:

Backup: https://mspbackups.com/Admin/Help.aspx?c=Contents/help_exchange_backup.html

Restore: https://mspbackups.com/Admin/Help.aspx?c=Contents/help_exchange_restore.html

Q: Can I back up MySQL?

A: Yes

Check this workaround: https://www.msp360.com/resources/blog/how-to-back-up-mysql-database/

Q: Can I check the consistency of my backups?

A: Yes, consistency check option allows you to check that all files actually exist on the destination. The consistency check updates the local repository records (local index database located in the user profile) and makes it up to date to the cloud storage.​

Learn more at: https://help.msp360.com/cloudberry-backup/restore/about-restore/performing-a-consistency-check

Q: Can I backup and restore NTFS permissions?

A: Yes, starting from 4.5. version, you can backup and restore NTFS permissions.

Learn more at: https://www.msp360.com/resources/blog/how-to-backup-ntfs-permissions/

Q: Can I restore my server as Amazon EBS Volume?

A: Yes, you can. Here is how to restore your server as an Amazon EBS Volume (https://help.msp360.com/cloudberry-backup/restore/restore-an-image-based-backup/step-5-specify-the-restore-destination/restore-to-amazon-ec2-instance-ebs-volume-or-ami/restore-to-elastic-block-store-ebs-volume).

Q: Can I clear the Archive Bit attribute for the files during the backup process?

A: Yes, the attribute can cleared.

Learn more at: https://help.msp360.com/cloudberry-backup/options/advanced

Q: Can I back up network shares?

A: You can back up 1 network share with CloudBerry Desktop, 5 network shares with CloudBerry Server, SQL and Exchange, and unlimited number with CloudBerry Ultimate.

For Windows, check: https://help.msp360.com/cloudberry-backup/backup-destinations/adding-local-network-storage

For macOS, check: https://help.msp360.com/cloudberry-backup-mac-linux

Each licenses within Managed Backup Service allows you to back up 1 network share.

Q: Can I perform Image Based Backup to FTP/SFTP server?

A: Yes, you can

Learn more at: https://www.cloudberrylab.com/blog/how-to-perform-image-based-backup-to-ftpsftp-server/

Q: Can I restore my system to Hyper-V or VMware virtual machines (p2v)?

A: Yes, that's possible

More at: https://www.msp360.com/resources/blog/how-to-perform-physical-to-virtual-restores/

Q: Can I delete files after the successful backup?

A: That's possible too!

Check it here: https://www.msp360.com/resources/blog/deleting-files-from-local-storage-after-a-successful-backup/