Q: How do I renew a license through your portal?

A: If your credit card is still valid the licenses will renew automatically if it fails we will reach out and give you a renewal link.

Q: How do you cancel a license and/or turn off auto-renew (there are some we no longer need)?

A: Please reach out to our support at supportatcloudberrylabdotcom

Q: If we have several licenses, with different ending dates, is it possible to make a single renew date for the several licenses?

A: Please reach out to our support and we will consolidate your licenses and fix the renewal date for you.

Q: Can you confirm when our licenses are renewed that we get the pricing based on our total license count and not the price we paid when the licenses are purchased?

A: Please reach out to our support and we will consolidate your licenses so that you can benefit from volume discounts.

Q: Why could auto-renewal fail and my licenses are still shown as expired?

A: Auto-renewal fails if your credit card is expired or you don't have enough money on it.