All Backups stuck at Running

Bill Erskine

Windows Server 2019 Hyper-V, All 8 VM's are stuck on the status Running, They have been stuck there for weeks and never actually have made a backup to our local repository. I also have to force stop the backup plan because the auto stop does not actually do anything either.

Any help would be appreciated

-Bill

Anton Zorin

↪Bill Erskine

what's the backup agent's version? Have you opened a ticket in support by chance?

Bill Erskine

Cloudberry Backup VM Edition, Build: 6.0.0.249,
It gives me an invalid file path error when trying to submit a ticket because the software has never actually completed a backup and there are no logs.

Bill Erskine

↪Anton Zorin

Cloudberry Backup VM Edition, Build: 6.0.0.249,
It gives me an invalid file path error when trying to submit a ticket because the software has never actually completed a backup and there are no logs.

Anton Zorin

↪Bill Erskine

Bill, would you be available for a quick remote session tomorrow morning?

In the meantime, please update to 6.0.2, I think there was a fix to a similar issue, maybe even this particular issue.
Please let me know.
Thanks

Bill Erskine

↪Anton Zorin

Sure, Is there a way to force updates? when I hit update and its showing that I have the latest version. Thanks.

Anton Zorin

↪Bill Erskine

let me check this internally, in was under impression that 6.0.2 was released for all editions.
I apologise for the inconveniences.

Anton Zorin

↪Bill Erskine

while I'm working internally on this, could you please send me a dump file?
Here's an article how to create one: https://kb.cloudberrylab.com/standalone-backup/general/how-to-create-a-dump-file-of-a-process-when-the-backup-freezes
Please send it to antonatcloudberrylabdotcom
Thank you

Anton Zorin

Received the file, thank you, working on it.

Anton Zorin

↪Bill Erskine

, just checking in, if it works well after the hardware reboot back then?
Thanks

All Backups stuck at Running

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