Comments
-
How To: Use another One Drive user account as destination for Backup Plan?Sorry, not sure what you mean by this message. Could you please clarify that?
-
Backup stopped workingThis one is a permission problem. Make sure your cloud credentials have full access privileges and update them in the software. To receive more details on it it's better to contact our support team.
-
Backup stopped workingI removed the log archive from your post because it's not safe to post that information publicly. It's better to send the log to our support team via tools > diagnostic menu and specify which errors you see while running your backup plans. The full diagnostic archive will also give us more info to troubleshoot the problem.
-
Backup fails to access local OneDrive folderAccording to the latest info there will be an option to either skip the files or download them from OneDrive and transfer to your backup destination.
-
Backup fails to access local OneDrive folderThings actually progressed since my last post. The software will be able to handle such files starting from version 6.3 which will be released this Spring.
-
How To: Use another One Drive user account as destination for Backup Plan?Oh, that explains a lot of things, this version was released about 5 years ago, I think. You'd need to update the software to get to that menu. You'll still be able to add OneDrive account by following the instructions from this KB article, but that functionality is provided "as is".
-
How To: Use another One Drive user account as destination for Backup Plan?Our software does not require log in or any accounts created on our side, so please clarify what you mean by the first post.
As for the second one, there is an option to select account type when adding OneDrive storage, like on the screenshot:
-
Cloudberry makes a huge fileI presume you're referring to cbbackup.db file, which is our repository database that contains info about the data you've uploaded to the cloud. The size of the file depends on the number of files transferred, so in case of millions or tens of millions of files such size is pretty normal.
You can change the location of the repository via tools > options > repository. Make sure you run the software as admin when doing that. -
Cloudberry Explorer sending a FINThe developers requested the logs from your machine to check this. Please send them via tools > diagnostic menu and add "for Klim B" in the issue description.
-
Backup Error - Operation is not supported in this cloudBetter to contact support regarding that, most likely the logs will give us more info to troubleshoot this.
-
Restore - Empty Directories MissingWhich storage provider are you using? Also, could you please provide more details on "After performing a restore and doing a diff on the original files and restore, all the empty directories were missing." situation?
-
S3 bucket doesn't show anything after files moved to GlacierOk, then we definitely need the logs to check this out. Please open a ticket by sending the diagnostics in and add a link to this forum thread in the issue description.
-
Per user access permission?You can share the drive across computers like any other network drive via native Windows functionality, but user permissions will not be properly applied. We're already working on that.
-
Limitting only 1 bucket from the explorerHere's an example of a policy that should allow you to restrict bucket visibility:
{ "Version": "2012-10-17", "Statement": [ { "Effect": "Allow", "Action": [ "s3:ListBucket", "s3:GetBucketLocation", "s3:ListBucketMultipartUploads" ], "Resource": "arn:aws:s3:::mybucket", "Condition": {} }, { "Effect": "Allow", "Action": [ "s3:AbortMultipartUpload", "s3:DeleteObject", "s3:DeleteObjectVersion", "s3:GetObject", "s3:GetObjectAcl", "s3:GetObjectVersion", "s3:GetObjectVersionAcl", "s3:PutObject", "s3:PutObjectAcl", "s3:PutObjectVersionAcl" ], "Resource": "arn:aws:s3:::mybucket/*", "Condition": {} }, { "Effect": "Allow", "Action": "s3:ListAllMyBuckets", "Resource": "*", "Condition": {} } ] } -
Backing up to multiple local locationsDo you experience that with all cloned plans or just this one? Does the issue persist if you simply recreate it from scratch?
-
Lost link to backup folder in cloud for restoreCould you please clarify what you mean by "Link"? Try using a restore-only mode. You'd need to edit your account and in the advanced options section enable the corresponding check mark.
-
S3 bucket doesn't show anything after files moved to GlacierWere the files uploaded via our software? And just to clarify: do you use the classic Glacier(with Vaults) or S3 Glacier? Better to send logs to support via tools > diagnostic menu so we can take a look at this.
-
Capacity reportThere are plans for that, but I'm not sure which version will introduce this functionality.
-
Near Continuous Data Protection (Near CDP) - where is the option to enable it ?Better to contact support regarding this. You can send the logs via tools> diagnostic menu, that'll create a support ticket automatically.
-
Integrating local & hybrid backups. How do I get older files to upload to the cloud hybrid storage?If this is just a file backup it should be possible, but only if those backups were performed on at least version 6.0. You'd need to copy the files manually and synchronize the repository on the machine via tools > options > repository menu. I would still advise against doing that, because it could mess up your versioning and/or retention, not mentioning a bunch of other factors that could complicate the process.
A more safe option, in my opinion, is to restore your old backups by creating a restore plan, and the re-upload them using your new hybrid plan.
