Try disabling AV temporary at first, if that helps start from there by white-listing RA executable. Other steps depend on your AV software.

Most likely related to ongoing issues with Wasabi, but for now please continue communication in the ticket system.

Yes, I see the logs, but we need them to be sent from both machines via automatic procedure(diagnostic menu). Note that there are still some problems with UAC that we're working on, and this issue is most likely related to them.

In general, running consistency check once a week is a good idea, just make sure no other plans are running at that time. This way, in case there are any problems with cloud synchronization, the software will fix them automatically.
More info on consistency check functionality can be found in our help section.

Essentially, yes, they use the same logic, but consistency check also performs internal comparison between the old info and the new one and adds it to the database.

Logs from RA are are sent directly to product management, if they are not specifically requested by me or Sergey our support team will have to send a reply regarding forum, since we support only commercial products via the ticket system.

For now, please re-send them and mention that they are for Matt. Also, don't forget to paste the link to this thread in the issue description.

Logs from RA are are sent directly to product management, if they are not specifically requested by me or Sergey our support team will have to send a reply regarding forum, since we support only commercial products via the ticket system.

For now, please re-send them and mentioned that they are for Matt. Also, don't forget to paste the link to this thread in the issue description.

Check if the service is running on the host machine and try disabling "allow internet direct connections".

You need to be in remote session to adjust that in the menu.

The dialog appears automatically on disconnect from opened user session except these cases:
— if the adjustment dialog was previously called during active connection - no matter if "don't show in future" option was set or not;
— if "don't show in future" option was set during previous connections;
— if the connection was terminated by host side or was caused by technical error on client side (network shut down, for example).

Real-time plans didn't work on network shares properly, so we fixed that. Same can be said about locally shared folders and opened Office files. In the latter case the problem was caused by temp files behavior.

Is it actually capturing all file changes in the interim, such that if a single file had multiple versions saved in the 15 minute interval that it would upload all of the those versions? If not, then why would I not just have the backup run every five minutes,and also allows me to specify the timeframe (e.g. 8am to 7pm) that I want the plan to run? — Steve Putnam

Only the latest change performed during that 15 minute period is picked up by the software. You can change that interval by modifying enginesettings.list file and modifying <RTBBackupInterval> string.

Not yet, but it's on our road map.

You need to have the software installed on both machines first and generate creds on the target machine.

I guess in your case the best way would be to set up Unattended access. We have a guide here.

Try my suggestion from this thread, some of the users reported that it helps.

Try disabling direct connection option, it may help.

The data should be in the root folder of the location specified when setting up local destination.
You can check and edit your account under "edit account" section.

Better to send us diagnostic logs regarding that, VM team needs to have a look at this.

Anything that was encrypted by our software can only be decrypted by it, so currently there's no other option.

Note that if the issue is exclusively related to GDrive's functionality we're not really authorized to troubleshoot the problem due to Gdrive's deprecated status on our side.

I'll have to discuss this with R&D on our bi-weekly meeting. I'll have more info by the middle of the next week.