Thanks David. Yes we are sending and receiving notification emails. There is a small broken image icon just below the line that says Status: Warning.

I would submit a ticket with support. We have been doing a fair amount of new format bare metal image restore tests. We had some issues early on (not sure if they were our fault or not). Lately they have all completed successfully. Any way of determining if the download speed you are getting is due to MSP360 vs. Wasabi? We are obviously getting much faster results restoring from a NAS vs. the cloud.

Thanks for the helpful information David! If you don't mind, I have a few more questions:

• Should non-OS related folders in the C drive be backed up as part of the Files backup plan?
• When doing New Format Files backup, should we skip system volume folders, and have them only be backed up via the image backup? In our case, the server has a folder on the D drive called "System Volume Information"
• Would you recommend we select the option "Do not backup up system and hidden files" in the New Format Files backup plan?

Thank you for your assistance!

Glad to hear. Good idea. Thanks.

We too would like to test bare metal restore using Hyper-V on PC.

It looks like this blog was has a lot of helpful information in it on this topic:
https://www.msp360.com/resources/blog/how-to-perform-physical-to-virtual-restores/

Is anyone using this feature actively or testing it on a regular basis to weigh in on how reliable it is? Does anyone have any tips or suggestions that they could share which are not found in the blog article?

The functionality that I am suggesting is the same as what happens when we click on the What's New link from the Managed Backup Console. In this case a new What's New tab opens while leaving the user with the Managed Backup Console tab open.

Thank you for your explanation. Your approach looks like it has some real benefits, and we will keep your kind offer in mind!

Are you running a files and folders or are you running an image backup?

This has probably already been resolved, but for someone coming along afterwards, we just had a similar issue when trying to access the Backup Storage tab. Our solution was to uninstall the agent (which is version 6.3.9.12), and to reinstall the same version. After the reinstallation, the issue was no longer present.
Hope this helps!

Thanks Steve. This is helpful.

You mentioned "...and you can exclude the data folders from the image backup since you are already backing up the files separately." What do you mean when you say this" I can't picture what type of files you are suggesting can be excluded.

Excellent!

Hi David,

Any further information on this subject? We would like to be able to delete all backup information relative to a no longer used backup plan stored on a local storage device and/or stored in a Wasabi bucket. One use case is the upgrading of backup plans to the New Format plans. After making the New Format backups, keeping the backup data from the old format plan for the normal retention period, we would like to delete this data from the backup storage location.

We use one per end customer

Some things that would be interesting to be able to do:
Push MSP360 out to one or more computers via RMM with a silent install
Modify a plan option, i.e. change retention settings, add an Exclusion, change a schedule
Query the backup plan for last status and complete date/time
Run a backup plan off-schedule

I just looked at:
https://mspbackups.com/AP/Help/using-command-line-interface/using-cli-on-windows

This makes me think that most or all of the things I listed above may be possible via the cli.

Are there any best practices related to cli that are available to help get us started?

Thanks. I missed that dropdown. That helps us!

This may not be in keeping with what Derrick needs but do you know if it is possible to create a report like that found under Report / Scheduled Reports, that can be focused on a single customer, not all customers?

Understand. Thanks for the helpful information.

Thank you David. I understand your distinction between ost and pst files. So MSP360 will backup the *.ost files if not excluded from the backup, correct? As you mentioned these ost backups are not likely very usable as the data normally needs to be downloaded from the mail server if lost or damaged. Just trying to determine if a user has an ost mailbox with 20 GB of data if MSP360 will be backing this up and if excluded will be skipped from the backup.

Thanks David! In another discussion someone spoke about ost email data files. I think that it was mentioned that we don't need to back these up as the email is stored on the email server and to recover the ost file the emails need to be re-downloaded from the email server. If these ost files are not excluded from the backup, will MSP360 try to back these ost files up? In other words, will excluding the ost files from MSP360 backups make backups run faster and use less bandwidth?

This would be helpful to us in some situations as well.