Here is the case number: 00160888
I would question then the process of sending diagnostic logs is broken then and if is allowed to happen, you can't just not get them. This should be reviewed as well since I did it twice and I did it again just now before creating this post.

I've received no support case number back or any communication about the two cases I've opened.

I've done that twice now with no reply from anyone on how to resolve. Do you want me to do it again? The last time I sent it was this morning.