Are you going to back up the tenant with a new storage account? If so, please make sure that all your backups have been removed from the M365 backup UI. If the backups are not deleted from the UI and you add a new storage account, you will get inconsistent backups.

Hi,

Please provide the tenant domain name where you are experiencing the issue, and I will investigate it. Alternatively, you can open a support ticket with the issue details and share the ticket number here.

Thanks,

Hi James,

Sure, you can turn the notification emails off. To do this, please log in to the management console as a provider or an administrator, then navigate to Settings > Notifications. There, you can completely disable all M365 backup notifications by unchecking the box labeled 'Allow Backup for Microsoft 365 / Google Workspace to send email notifications', which is located at the bottom of the page.

Alternatively, you can fine-tune the notification recipients on the same page by editing the Specified email sections for Backup and Restore notifications.

Regarding MSP360 Backup for MS365, safely deleting the OST file is not possible because this solution specifically works with Exchange Online. Modifying or deleting the OST file during cloud backups may result in losing your cached data.

It's quite possible. MSP360 Backup for M365 backs up OneNote notebooks.

Hello Michel,

Please open a support case so that we can investigate the issue properly. If you have already opened a support case, please let me know its number.

Thank you

Utilizing an alternate password for data deletion adds an extra layer of security. To verify your alternate email address, a verification email should have been sent to the email address you provided. If you haven't received the verification email, please follow these steps to activate the email service in your provider account. Log in to https://console.msp360.com, navigate to 'Settings,' select 'Email Service,' and then follow the on-screen instructions. After that, you can re-add your alternate email address to verify it.