Not at the moment, but it's on the roadmap

To activate the free trial, simply enter your email – no license key required. Are you trying to activate a paid license?

if you are using our Managed Backup you don't need to sign up for a trial. just login to your MSP360 Managed Backup account

Yes, you can

We will need logs to investigate. please DM me your contact email address and I will have one of our engineers look into it.

We have been using the Backup for Linux Ultimate Edition to backup shares on a Synology NAS to Wasabi Cloud Storage, and the source item is "BridgeStore3.local/General Archive" is one of the folders being backed up (there are others like this also). It has been working this way for years without a problem, but at the beginning of April, these backups have given the error that the source folder is not able to be found. I haven't made any changes to any of the settings, the only thing that happens are OS and DSM updates with needed reboots. Why is MSP360 Backup unable to see these shares anymore, and is there a way to fix them? — Matthew Dudek

We need logs to see the details. If you can DM me you contact email address, I will ask one of our engineers to take a look

I thought I could just point the source to the mount-points instead, but that is a different path, and it creates a new destination on Wasabi as well, meaning it will backup the entire dataset all over again, and I have close to 8Tb of data backed up. So my other question is if there was a way to point the source to a different folder but leave the destination folder the same as it always has been so that it just continues the incremental updates as usual? — Matthew Dudek

This is not possible unfortunately

Have this been resolved or are you still looking for help?

Please check this article https://help.msp360.com/cloudberry-backup-mac-linux/restore/file-restore-legacy

Please DM me you contact email address I will ask one of our engineers to look into this.

Are you using Managed or Standalone version of the product?

Yes it's available in the side panel on the Computers (Remote Management) page under the Backup Storage tab.

Not yet. But it's on the roadmap for this year. Feel free to vote for this feature here https://feedback.msp360.com/feedback/153433/

It's only supported for the Legacy backup format right now. If you're using the New Backup Format feel free to upvote this feature here https://app.sleekplan.com/feedback/153430

Are you doing full backup, first full backup, or incremental backup upload?

Have tried opening a support ticket with Wasabi? We are seeing a lot of issues with connection to Wasabi servers unrelated to MSP360 software

If you backup plan was interrupted, when it resumes it will start with 0% anyway, but it will not upload/overwrite what has already been uploaded.

1. When distinguishing between a Restore Plan and Quick Restore, it's essential to note their functionalities. Restore Plan offers comprehensive features like scheduling and customizable restore settings, specifically geared towards Bare Metal Restore or restore of/to Virtual Machines. Quick Restore is designed solely for file-level restoration tasks.

2. Differentiating between User and Computer accounts serves crucial organizational purposes within backup systems. A User account serves as a designated "service" account tied to a specific computer or backup set. Meanwhile, a Company account facilitates broader management tasks such as license management and monitoring. Furthermore, the creation of subadmin accounts within a Company account allows for streamlined access control, limiting administrative privileges to specific computers within the company's framework.

3. Administrator can acquire licenses and distribute them across various pools such as Global or Company pools, or assign them directly to specific computers. The allocation of licenses to target computers depends on the settings configured within the Company, allowing for automatic or manual assignment based on predetermined criteria.

I suggest talking to your account manager and setting up a call with our onboarding team. They'll be able to answer all your questions directly.

Deduplication works on a backup set level, e.g. backup plan.

"The backup format reckons for a full backup plan independence, so each separate backup plan has its own deduplication database. Moreover, backup plan generations also have their own deduplication databases." https://mspbackups.com/AP/Help/backup/about/client-side-deduplication

Hello Shawn,

This is most likely an issue on the storage side. We can take look at the logs for sure. Please DM me your preferred contact email address.

Great to hear you were able to resolve the problem with restore. Regarding AD Bridge please refer to this help article https://help.mspbackups.com/downloads/ad-accounts