Please open a support ticket

One license can be shared by multiple users as long as they are working on the same computer. Multiple licenses per one computer is not possible

There should be no problem

It's not about about subscription or one-time payment. It's about how licensing work. To suggest you a solution I need to better understand your use case

What is "projects"? At this point I don't understand what you're trying to achieve by using 2 licenses on the same machine — Alexander Negrash

Do you need to separate access to storage accounts, buckets or folders? — Alexander Negrash

License is per computer, not user

Is it S3-compatible? If so try S3-compatible connector. If you can see it as network share from the source computer, try local storage connector

If you are using Managed Backup make sure to enable Encryption Password Recovery service to avoid such cases in the future. https://help.mspbackups.com/security/pwd-recovery

Are you trying to setup a backup plan with this QNAP device as a storage destination?

Unfortunately it's not possible to restore data if you don't remember the encryption key

as the app is already licensed with person 1, and Person 2 will see all projects of person 1 only, — shashank pandey

What is "projects"? At this point I don't understand what you're trying to achieve by using 2 licenses on the same machine

Do you need to separate access to storage accounts, buckets or folders?

Could it be that you initially created a backup plan without scheduling a full backup or setting a retention policy? In that case, your first backup would have been a full backup with a "Keep forever" retention policy. If you later edited the plan to include a full backup schedule and retention settings, those settings would only apply to newly uploaded data. You can delete the old backup generations from the Backup Storage tab.

Please open a support case, so that our engineers can take a close look.

There might have been a miscommunication. If you could DM me the details of who sent you this email, I’ll ensure it's addressed. Regarding virtual environments, there should be no issues using CloudBerry Explorer on virtual machines hosted on Hyper-V or VMware. In addition I've personally used it in AWS Workspaces without any problems. We haven't tested it on is Azure VDI, thus I can not tell what is the nature of the problem there.

Could you also DM me the email address you used to activate the licenses? I’ll check it in our system.

How do you guys say that Cloud berry Explorer supports VDI environment?? — shashank pandey

Where do we say this?

We have never tested or got any queries from our customers about using CloudBerry Explorer PRO license in VDI environment.

License is per computer/hardware.

Do you see any error when trying activate with a different license code?

Are you using NBF of Legacy backup format?

got it. let me check with the team.

Can you post a screenshot of where you look at?