John R Raffield

Remote Assistant Logs
@Sergey N
@David Gugick
Thank you both for responding....
One more question - will the logs ever actually show the IP address when a remote session is initiated or one that fails.
Thank you - JR

I am just posting the contents of the txt file above so that no one has to download something (if that was a concern)... I'm enclosing it as code because it was cleaner looking than a quote.

2020-06-11 03:19:54,055 [RA_COMMON.1820] [98] NOTICE - SioService.SioCore.ClearSocketId: 7k92jHwGtRwVpvn1AB08
2020-06-11 03:19:54,058 [RA_SERVICE.1820] [98] NOTICE - Service 810776535 SioState changed: Disconnected
2020-06-11 03:19:54,061 [RA_SERVICE.1820] [98] NOTICE - SioService.OnSocketDisconnect: transport error
2020-06-11 03:19:55,418 [RA_COMMON.500] [14] NOTICE - SioServer.SioCore.ClearSocketId: OaLF0ctUDm69olllAAMH
2020-06-11 03:19:55,418 [RA_SERVER.500] [14] NOTICE - Server 810776535 state changed: Disconnected transport error
2020-06-11 03:19:55,423 [RA_DIRECTCONN.500] [14] NOTICE - TcpServer 192.168.254.12:5975 on 192.168.254.12:5975 disconnected
2020-06-11 03:19:55,426 [RA_COMMON.500] [14] NOTICE - SioSound.SioCore.Disconnect call rWwU21cqFO7mFK3DAB8H, 
2020-06-11 03:19:55,529 [RA_COMMON.500] [14] ERROR - SioSound.OnDisconnect: io client disconnect
2020-06-11 03:19:55,529 [RA_COMMON.500] [14] NOTICE - SioSound.SioCore.ClearSocketId: rWwU21cqFO7mFK3DAB8H
2020-06-11 03:20:24,092 [RA_SERVICE.1820] [117] NOTICE - Service reconnection attempt...
2020-06-11 03:20:24,092 [RA_SERVICE.1820] [117] NOTICE - Service 810776535 SioState changed: ConnectionInProgress
2020-06-11 03:20:24,094 [RA_COMMON.1820] [117] NOTICE - SioService.SioCore.Connect to https://connect.ra.cloudberrylab.com:443
2020-06-11 03:20:24,372 [RA_COMMON.1820] [66] NOTICE - SioService.SioCore.SetSocketId: n2l7FjrU34KzxE0IK-Qo
2020-06-11 03:20:24,372 [RA_SERVICE.1820] [66] NOTICE - Service 810776535 SioState changed: Connected
2020-06-11 03:20:24,373 [RA_SERVICE.1820] [66] NOTICE - Service 810776535 SioState changed: RegisterInProgress
2020-06-11 03:20:24,408 [RA_SERVICE.1820] [10] NOTICE - SioService.OnRegisterService located at 18.216.238.135:443, us-east-2
2020-06-11 03:20:24,408 [RA_SERVICE.1820] [10] NOTICE - Service 810776535 SioState changed: Registered
2020-06-11 03:20:25,428 [RA_SERVER.500] [116] NOTICE - Server reconnection attempt...
2020-06-11 03:20:25,428 [RA_SERVER.500] [116] NOTICE - Server 810776535 state changed: ConnectionInProgress 
2020-06-11 03:20:25,428 [RA_COMMON.500] [116] NOTICE - SioServer.SioCore.Connect to https://connect.ra.cloudberrylab.com:443
2020-06-11 03:20:25,599 [RA_COMMON.500] [150] NOTICE - SioServer.SioCore.SetSocketId: RGBXV1LLZzunEapNK-Qq
2020-06-11 03:20:25,599 [RA_SERVER.500] [150] NOTICE - Server 810776535 state changed: Connected 
2020-06-11 03:20:25,599 [RA_COMMON.500] [15] NOTICE - AwsGeoStatistics evaluated. us-east-2: 32 ms; us-east-1: 36 ms; us-west-1: 41 ms; ca-central-1: 48 ms; us-west-2: 56 ms; eu-west-2: 111 ms; eu-west-3: 114 ms; eu-west-1: 117 ms; eu-central-1: 120 ms; sa-east-1: 142 ms; ap-northeast-1: 151 ms; eu-north-1: 151 ms; ap-northeast-3: 156 ms; ap-southeast-2: 179 ms; ap-northeast-2: 181 ms; ap-south-1: 231 ms; ap-southeast-1: 239 ms; cn-north-1: 253 ms; cn-northwest-1: 290 ms
2020-06-11 03:20:25,600 [RA_SERVER.500] [150] NOTICE - Server 810776535 state changed: RegisterInProgress 
2020-06-11 03:20:25,653 [RA_SERVER.500] [55] NOTICE - SioServer.OnRegisterServer located at 18.216.238.135:443, us-east-2
2020-06-11 03:20:25,655 [RA_SERVER.500] [55] NOTICE - ResetPassword completed: 2994
2020-06-11 03:20:25,656 [RA_SERVER.500] [55] NOTICE - Server 810776535 state changed: Registered 
2020-06-11 03:20:25,656 [RA_DIRECTCONN.500] [169] NOTICE - TcpServer 192.168.254.12:5975 is connected to 192.168.254.12:5975
2020-06-11 03:20:25,663 [RA_DIRECTCONN.500] [169] NOTICE - TcpServer 0.0.0.0:0 is connected to 0.0.0.0:54176
2020-06-11 03:20:25,676 [RA_COMMON.500] [55] NOTICE - SioSound.SioCore.Connect to https://connect.ra.cloudberrylab.com:443
2020-06-11 03:20:25,816 [RA_COMMON.500] [150] NOTICE - SioSound.SioCore.SetSocketId: IICeZ8btiWbb0UUfK-Qt
2020-06-11 03:20:26,081 [RA_DIRECTCONN.500] [169] ERROR - RaRouterChannelsControl.OpenChannel failed: One or more errors occurred.
2020-06-11 03:20:26,092 [RA_DIRECTCONN.500] [169] NOTICE - TcpServer 0.0.0.0:0 on 0.0.0.0:54176 disconnected
2020-06-11 03:22:25,788 [RA_COMMON.1820] [78] NOTICE - SioService.SioCore.ClearSocketId: n2l7FjrU34KzxE0IK-Qo
2020-06-11 03:22:25,788 [RA_SERVICE.1820] [78] NOTICE - Service 810776535 SioState changed: Disconnected
2020-06-11 03:22:25,788 [RA_SERVICE.1820] [78] NOTICE - SioService.OnSocketDisconnect: transport error
2020-06-11 03:22:26,916 [RA_COMMON.500] [97] ERROR - SioSound.OnDisconnect: transport error
2020-06-11 03:22:26,917 [RA_COMMON.500] [97] NOTICE - SioSound.SioCore.ClearSocketId: IICeZ8btiWbb0UUfK-Qt
2020-06-11 03:22:27,906 [RA_COMMON.500] [97] NOTICE - SioServer.SioCore.ClearSocketId: RGBXV1LLZzunEapNK-Qq
2020-06-11 03:22:27,907 [RA_SERVER.500] [97] NOTICE - Server 810776535 state changed: Disconnected transport error
2020-06-11 03:22:27,907 [RA_DIRECTCONN.500] [97] NOTICE - TcpServer 192.168.254.12:5975 on 192.168.254.12:5975 disconnected
2020-06-11 03:22:55,798 [RA_SERVICE.1820] [48] NOTICE - Service reconnection attempt...
2020-06-11 03:22:55,798 [RA_SERVICE.1820] [48] NOTICE - Service 810776535 SioState changed: ConnectionInProgress
2020-06-11 03:22:55,798 [RA_COMMON.1820] [48] NOTICE - SioService.SioCore.Connect to https://connect.ra.cloudberrylab.com:443
2020-06-11 03:22:56,964 [RA_COMMON.1820] [78] NOTICE - SioService.SioCore.SetSocketId: WaBKi3cBmqT6Ml06K-Ux
2020-06-11 03:22:56,965 [RA_SERVICE.1820] [78] NOTICE - Service 810776535 SioState changed: Connected
2020-06-11 03:22:56,965 [RA_SERVICE.1820] [78] NOTICE - Service 810776535 SioState changed: RegisterInProgress
2020-06-11 03:22:56,997 [RA_SERVICE.1820] [16] NOTICE - SioService.OnRegisterService located at 18.216.238.135:443, us-east-2
2020-06-11 03:22:56,997 [RA_SERVICE.1820] [16] NOTICE - Service 810776535 SioState changed: Registered
2020-06-11 03:22:57,919 [RA_SERVER.500] [158] NOTICE - Server reconnection attempt...
2020-06-11 03:22:57,919 [RA_SERVER.500] [158] NOTICE - Server 810776535 state changed: ConnectionInProgress 
2020-06-11 03:22:57,919 [RA_COMMON.500] [158] NOTICE - SioServer.SioCore.Connect to https://connect.ra.cloudberrylab.com:443
2020-06-11 03:22:58,090 [RA_COMMON.500] [34] NOTICE - SioServer.SioCore.SetSocketId: esuHH-SFXhF7HfxxK-U1
2020-06-11 03:22:58,091 [RA_SERVER.500] [34] NOTICE - Server 810776535 state changed: Connected 
2020-06-11 03:22:58,091 [RA_COMMON.500] [187] NOTICE - AwsGeoStatistics evaluated. us-east-2: 32 ms; us-east-1: 36 ms; us-west-1: 41 ms; ca-central-1: 48 ms; us-west-2: 56 ms; eu-west-2: 111 ms; eu-west-3: 114 ms; eu-west-1: 117 ms; eu-central-1: 120 ms; sa-east-1: 142 ms; ap-northeast-1: 151 ms; eu-north-1: 151 ms; ap-northeast-3: 156 ms; ap-southeast-2: 179 ms; ap-northeast-2: 181 ms; ap-south-1: 231 ms; ap-southeast-1: 239 ms; cn-north-1: 253 ms; cn-northwest-1: 290 ms
2020-06-11 03:22:58,091 [RA_SERVER.500] [34] NOTICE - Server 810776535 state changed: RegisterInProgress 
2020-06-11 03:22:58,124 [RA_SERVER.500] [103] NOTICE - SioServer.OnRegisterServer located at 18.216.238.135:443, us-east-2
2020-06-11 03:22:58,125 [RA_SERVER.500] [103] NOTICE - ResetPassword completed: 2118
2020-06-11 03:22:58,125 [RA_SERVER.500] [103] NOTICE - Server 810776535 state changed: Registered 
2020-06-11 03:22:58,125 [RA_DIRECTCONN.500] [20] NOTICE - TcpServer 192.168.254.12:5975 is connected to 192.168.254.12:5975
2020-06-11 03:22:58,126 [RA_DIRECTCONN.500] [20] NOTICE - TcpServer 0.0.0.0:0 is connected to 0.0.0.0:54314
2020-06-11 03:22:58,127 [RA_COMMON.500] [103] NOTICE - SioSound.SioCore.Connect to https://connect.ra.cloudberrylab.com:443
2020-06-11 03:22:58,287 [RA_COMMON.500] [103] NOTICE - SioSound.SioCore.SetSocketId: jvAk1o3uhZOCaZ53K-U3
2020-06-11 03:22:58,512 [RA_DIRECTCONN.500] [20] ERROR - RaRouterChannelsControl.OpenChannel failed: One or more errors occurred.
2020-06-11 03:22:58,512 [RA_DIRECTCONN.500] [20] NOTICE - TcpServer 0.0.0.0:0 on 0.0.0.0:54314 disconnected
2020-06-11 15:07:48,459 [RA_WPF.10612] [1] NOTICE - **********************************************************************************************************
2020-06-11 15:07:48,477 [RA_WPF.10612] [1] NOTICE - Program started as standalone, none-managed. Build: 2.2.0.51, FIRM-05/user
2020-06-11 15:07:48,478 [RA_WPF.10612] [1] NOTICE - Command line args: 
2020-06-11 15:07:48,478 [RA_WPF.10612] [1] NOTICE - Running mode: OnSecureDesktop=False, AutoStart=False
2020-06-11 15:07:48,500 [RA_COMMON.10612] [1] NOTICE - RaStartSupport.SetStartupEvent: Name=Global\RA-user
2020-06-11 15:07:48,514 [RA_COMMON.10612] [1] NOTICE - Generated external request Restore
2020-06-11 15:07:49,385 [RA_COMMON.500] [34] NOTICE - Got external request: Restore
2020-06-11 15:07:51,514 [RA_WPF.10612] [1] NOTICE - Program terminated. Application is already running

RA Servers down?
MSP360 .... Please post some information. I was literally 2 days away from becoming a paid user of the backup software as well as utilizing the remote assistant, because I believe that in time MSP360 will make remote assistant a paid service with improvements - but because I have now had to purchase another remote software (that also comes with cloud backup services) I probably will not unless there starts being some type of response to these issues.
Please respond. I remember some day last week, maybe December 27, 2019??, that said Remote Assistant servers would be down for maintenance or something.... did they not complete that or is something else broken because of M$ windows updates?
Thank you... I actually have recommended your remote assistant to several people that were looking for a viable solution other than logmein and TV.
JR

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